Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000002729. When citing the article, please cite: Craig Cina, (1989) “Creating an effective customer satisfaction program”, Journal of Business & Industrial Marketing, Vol. 4 Iss: 2, pp. 33 - 42.

Citation

(1989), "Erratum", Journal of Services Marketing, Vol. 3 No. 1, pp. 5-14. https://doi.org/10.1108/EUM0000000002477