Voluntary sector transitions

Abstract

Considers the thousands of organisations in the voluntary sector and explains how such a diverse group of organisations can overcome the hurdles that might stand in the way of improvement. Mentions somepressures, arising from the recent recession, for these organisations to improve quality. Assesses the capability of some quality models to fit voluntary organisations. Advances some strategic options for the whole sector.

Citation

Astbury, R. (1993), "Voluntary sector transitions", Managing Service Quality: An International Journal, Vol. 3 No. 3, pp. 11-14. https://doi.org/10.1108/EUM0000000003163