Steaming ahead with change
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 May 1993
Abstract
Discusses briefly the introduction of the British Rail Passenger′s Charter, and explains how the charter has been received and how effective it has been. Describes advantages and disadvantages of the charter. Highlights the achievements of British Rail′s InterCity services.
Keywords
Citation
Williams, M. (1993), "Steaming ahead with change", Managing Service Quality: An International Journal, Vol. 3 No. 5, pp. 49-52. https://doi.org/10.1108/EUM0000000003193
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited