Third party service efficiency
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 May 1993
Abstract
Reviews the effect of TQM practices implemented in the third‐party contract distribution service industry. Outlines two key service problems that face the industry: identifying the customer and maintaining control at the point of customer interface. Offers solutions to these problems: management philosophy; systems, discipline and control; finally employee selection recruitment and training.
Keywords
Citation
Davies, L. (1993), "Third party service efficiency", Managing Service Quality: An International Journal, Vol. 3 No. 5, pp. 53-56. https://doi.org/10.1108/EUM0000000003194
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited