Cognition differences and improvement countermeasures of non-technical medical services based on grey correlation analysis

Abstract

Purpose

The purpose of this paper is to explore the rationality differences of cognition of non-technical medical services in different groups, and to provide countermeasures for improving non-technical medical services.

Design/methodology/approach

Literature analysis, expert interviews, questionnaire survey and frequency analysis were taken to reveal the influencing factors of non-technical medical services. Grey correlation methods were taken to compare the rationality differences of cognition of non-technical medical services by analysis influencing factors’ scores marked by different groups.

Findings

A total of 12 influencing factors of non-technical medical services were obtained, including “doctor’s working career”, “doctor’s strict implementation of medical treatment norms and medication guidelines”, “doctor’s service awareness”, etc. And rationality differences of cognition of non-technical medical services were confirmed as follows: the doctors’ cognition was more reasonable compared with patients; the women’s cognition was more reasonable compared with men; the lower aged groups’ cognition was more reasonable compared with higher aged groups; and people with doctoral degree had a less reasonable cognition compared with others.

Originality/value

The authors systematically discussed the cognition differences of non-technical medical services among different people, and provided some countermeasures reasonably.

Citation

Liu, H., Liu, S., Duan, L., Zhang, C., Yin, L., Zhang, Y. and Lu, Q. (2019), "Cognition differences and improvement countermeasures of non-technical medical services based on grey correlation analysis", Grey Systems: Theory and Application, Vol. 9 No. 2, pp. 155-163. https://doi.org/10.1108/GS-09-2018-0041