Risk-based performance monitoring takes off at Brussels Airlines: System streamlines quality and safety operations

Abstract

Purpose

Demonstrates how Brussels Airlines has streamlined its quality and safety operations through an integrated safety and performance-management system.

Design/methodology/approach

Describes how software from Ideagen has enabled the airline to improve safety and operations, as well as anticipate and manage risks, and prevent problems from occurring.

Findings

Charts how the three main planks of the software – Q-Pulse, Gael Risk and Performance Monitor – work together to help the airline to improve through efficient safety and risk management and in-depth performance indicators.

Practical implications

Reveals that the system encourages the same working methods throughout the organization with regard to capturing safety and operational issues and other forms of data.

Originality/value

Shows how the airline is now capturing safety issues more easily and working more proactively as it can detect hazards in advance even better.

Citation

(2015), "Risk-based performance monitoring takes off at Brussels Airlines: System streamlines quality and safety operations", Human Resource Management International Digest, Vol. 23 No. 7, pp. 21-22. https://doi.org/10.1108/HRMID-07-2015-0126