Citation
(2014), "Royal Caribbean Cruises launches ship-board learning", Industrial and Commercial Training, Vol. 46 No. 3. https://doi.org/10.1108/ICT.03746caa.007
Publisher
:Emerald Group Publishing Limited
Royal Caribbean Cruises launches ship-board learning
Article Type: Notes and news From: Industrial and Commercial Training, Volume 46, Issue 3
Royal Caribbean Cruises Ltd has created online, self-pace learning modules for the property-management software the company plans to introduce on the 35 ships in its Royal Caribbean International Celebrity Cruises and Azmara Club Cruises fleet.
The online training will support an enterprise-wide initiative that will streamline existing guest and crew-handling processes and help to automate the loading of guest-reservation information to the fleet in real time.
Uniform, online employee training on the software will enable RCL operations to provide a higher level of customer service, improve business results, standardize the fleet and simplify the operational environment.
"We chose NetDimensions Interactive for its expertise in developing asynchronous software-simulation courses, for its solid content-development project-management processes and for its creative implementation strategy," said Stuart Savage, training and development consultant in the global learning and organizational development department at Royal Caribbean.
"Royal Caribbean has chosen the right path to ensure rapid adoption of the new ship-board system. Providing employees with the ability to learn at their own pace, in an online simulated environment, is the best way to train on any new software. Ultimately, employees will adapt to the new system faster, resulting in improved guest services overall," explained Peter Barrett, president of NetDimensions Inc and general manager of NetDimensions Interactive.
"Eventually, the online-training courses will be consumed by more than 10,000 Royal Caribbean employees, including those who will work aboard Royal Caribbean Internationals Quantum of the Seas, which will be launched in November 2014," explained Stuart Savage.