Interaction effect of display rules and emotional intelligence on hotel managers’ and non-managers’ work engagement
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 19 March 2018
Abstract
Purpose
This paper aims to investigate the interaction effect of job demands (e.g. display rules; DRs) and personal resources (e.g. emotional intelligence; EI) on work engagement and whether this interaction effect varies between managers and non-managers.
Design/methodology/approach
This study has been conducted on 572 hotel employees (153 managers and 388 non-managers) in China, and multiple linear regression analyses have been used to analyze the data.
Findings
The results indicate that the direct impact of DRs on work engagement was significantly positive for both hotel managers and non-managers; DRs boosted the positive impact of EI on work engagement, but only among managers; and EI boosted the positive impact of DRs on work engagement, but only among managers with high EI.
Originality/value
Previous studies have primarily focused on the antecedents and outcomes of work engagement, but little is about the direct impact of job demands and the interaction effect of job demands and personal resources on work engagement. This is the first study investigating DRs and its interaction effect with EI on work engagement among hotel managers and non-managers, respectively.
Keywords
Citation
Liu, J. and Cho, S. (2018), "Interaction effect of display rules and emotional intelligence on hotel managers’ and non-managers’ work engagement", International Journal of Contemporary Hospitality Management, Vol. 30 No. 3, pp. 1903-1919. https://doi.org/10.1108/IJCHM-02-2017-0063
Publisher
:Emerald Publishing Limited
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