A mixed-methods analysis of mediator socialization through training

Abstract

Purpose

This study aims to better understand the socialization process individuals undergo when training to become a conflict mediator.

Design/methodology/approach

This paper presents an analysis of Michigan’s state-wide training guidelines, training documents and eight semi-structured narrative interviews from participants of two 40-hour mediation trainings.

Findings

Results are presented with regard to pre-training and post-training beliefs about mediation alongside data gathered regarding mediator tactics, beliefs and potential for transformation. In sum, newly trained mediators often undergo a phase of “unlearning” before returning to a settlement-focused facilitative model of mediation.

Practical implications

The paper presents implications for facilitative mediator training, training materials and role-play activities.

Originality/value

Third-party interventions can impact conflicts both positively and negatively. Currently, many states and municipal districts have engaged individuals through mediation training to act as a positive force for conflict resolution. Thus far, very little is understood about the development of individuals through mediation training.

Citation

Borton, I.M. and Paul, G.D. (2018), "A mixed-methods analysis of mediator socialization through training", International Journal of Conflict Management, Vol. 29 No. 1, pp. 109-125. https://doi.org/10.1108/IJCMA-03-2017-0019