Using the Plan-Do-Study-Act model: Pacesetters experiences
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 23 August 2013
Abstract
Purpose
This article aims to analytically review the Plan-Do-Study-Act (PDSA) model used in the Pacesetters national programme evaluation.
Design/methodology/approach
The evaluation team's two-fold role is outlined: supporting project teams to develop PDSA plans and collect evaluation data. Four case studies are used to show the PDSA model's application and effect in a participatory action learning approach. Despite limitations, it is clear that all four case studies illustrate the PDSA model's potential benefits in a participatory evaluation approach, which involves public and patients.
Findings
The model's effectiveness is premised on several enabling factors such as: teams appreciating the model; a climate that values all learning and open to re-planning; engaging any external evaluators whose role is clearly communicated to all project stakeholders in a timely fashion.
Practical implications
There are clear intentions to promote evidence-based commissioning in the UK that values patient and public involvement. The PDSA model has the potential to test and implement changes in real work-place settings and to involve the public in evaluation.
Originality/value
Case study analysis identifies new reflections on the PDSA model's use to support innovative NHS practice development with public involvement in a participatory approach.
Keywords
Acknowledgements
This work was undertaken by University of the West of England staff, who received funding from the DoH via NHS London; the views expressed in this publication are the authors' and not necessarily the DoH or NHS London. The authors are grateful also to the following for their support and participation: NHS organisation participants; NHS staff; community and service user participants in the Pacesetters projects.
Citation
Moule, P., Evans, D. and Pollard, K. (2013), "Using the Plan-Do-Study-Act model: Pacesetters experiences", International Journal of Health Care Quality Assurance, Vol. 26 No. 7, pp. 593-600. https://doi.org/10.1108/IJHCQA-09-2011-0053
Publisher
:Emerald Group Publishing Limited
Copyright © 2013, Emerald Group Publishing Limited