Unleashing the power of supply chain learning: an empirical investigation

Abstract

Purpose

Organisational learning plays a critical role for firms to keep abreast of a supply chain environment filled with volatility, uncertainty, complexity and ambiguity (VUCA). This study investigates the extent to which supply chain learning (SCL) affects operational resilience under such circumstances.

Design/methodology/approach

This study developed a research framework and underlying hypotheses based on SCL and information processing theory (IPT). An empirical test was carried out using secondary data derived from the “Supply Chain Policy” launched by the Chinese government and two large related conferences.

Findings

SCL positively relates to operational resilience, and several moderators influence the relationship between them. The authors argue that digital-technological diversity could weaken the role of SCL in operational resilience, whereas customer concentration, and participating in a pilot programme could enhance the effect of SCL.

Practical implications

Firms should embrace the power of SCL in building resilience in the VUCA era. Meanwhile, they should be cautious of a digital-technological diversification strategy, appraise the customer base profile and proactively engage in pilot programmes.

Originality/value

This research develops the SCL construct further in the context of China and empirically measures its power on operational resilience using a unique dataset. This contributes to the theorisation of SCL.

Citation

Liu, X., Tse, Y.K., Wang, S. and Sun, R. (2023), "Unleashing the power of supply chain learning: an empirical investigation", International Journal of Operations & Production Management, Vol. 43 No. 8, pp. 1250-1276. https://doi.org/10.1108/IJOPM-09-2022-0555