Overcoming challenges in the implementation of performance measurement: Case studies in public welfare services
International Journal of Public Sector Management
ISSN: 0951-3558
Article publication date: 16 August 2013
Abstract
Purpose
The paper aims to evaluate factors affecting the success of the measurement system implementation in the context of two case services with a specific measurement object – productivity.
Design/methodology/approach
Interviews with the users of new measurement systems are used to obtain information on the role of known technical and organizational success factors supporting measurement system implementation.
Findings
Two key factors were found to affect the success of the measurement system development project. First, the commitment of the operative level was achieved. Second, the chosen measurement tool was suitable for the identified managerial requirements of the organization.
Research limitations/implications
In order to improve external validity, it would be useful to assess the implementation of measurement systems with a similar approach in different organizations. Could the positive results described in this study be replicated?
Practical implications
The practical implications of this study are twofold. First, the study describes a potential and fresh approach towards measurement of performance and productivity in public organizations. Second, the experiences described can assist public managers to avoid pitfalls in the implementation of measurement systems.
Originality/value
Various challenges in developing measurement systems in the public sector context are well studied. It is important to better understand how to overcome the problems. In comparison to many existing studies, this research provides more specific and detailed knowledge related to a successful development project.
Keywords
Citation
Jääskeläinen, A. and Sillanpää, V. (2013), "Overcoming challenges in the implementation of performance measurement: Case studies in public welfare services", International Journal of Public Sector Management, Vol. 26 No. 6, pp. 440-454. https://doi.org/10.1108/IJPSM-12-2011-0014
Publisher
:Emerald Group Publishing Limited
Copyright © 2013, Emerald Group Publishing Limited