Readiness for agile-sustainability in health-care organizations

Abstract

Purpose

This study aims to identify the agile-sustainability readiness factors and analyze them in the context of health-care organization. In this study, agile-sustainability refers to “adapt to the changing environment and respond quickly by maximum using the resources as well as supporting the three pillars of sustainability”.

Design/methodology/approach

The “total interpretive structural modelling” (TISM) is used to examine the interrelationships of the identified readiness factors, and to classify the identified readiness factors based on its power to drive and depend on other factors, “Matrice d’impacts croisés multiplication appliquée á un classment (MICMAC) analysis” was used.

Findings

This study used a “literature review and experts’ opinion” to identify ten agile-sustainability preparedness characteristics. Organizational leadership, multi-skilled and multi-knowledgeable employees and decision-making autonomy were identified as critical elements in this study.

Research limitations/implications

The research focuses primarily on readiness for agile-sustainability in health-care sector.

Practical implications

This research aids health-care administrators and managers in their decision-making. This study suggests that the evaluation of the readiness factors would promote in raising service standards, ensuring an agile and sustainable health-care operations. The readiness elements that support effective implementation of agile-sustainability in health care require a higher priority from health-care management.

Originality/value

This study created a structural model for health-care organizations based on the TISM-based preparedness for agile-sustainability framework, which is a novel effort for adopting agile-sustainability in health care.

Citation

Thomas, A. and Suresh, M. (2023), "Readiness for agile-sustainability in health-care organizations", International Journal of Quality and Service Sciences, Vol. 15 No. 2, pp. 148-167. https://doi.org/10.1108/IJQSS-06-2022-0056