Russian government quality award: 25 years towards organizational excellence
International Journal of Quality and Service Sciences
ISSN: 1756-669X
Article publication date: 30 August 2021
Issue publication date: 2 February 2022
Abstract
Purpose
The purpose of this paper is to review the Russian Federation Government Quality Award (RFGQA) over its 25-year existence.
Design/methodology/approach
This paper looks into the evolution, model and key provisions of RFGQA, based on the authors’ long-time experience as an Award assessor. Apart from that, methodologically, this study uses the desktop research method, comparative literature review.
Findings
The research results show that RFGQA over its 25 years has become the most popular approach to the development of organizational excellence for Russian enterprises and organizations, regardless of the sphere of activity.
Research limitations/implications
This paper presents the core results of RFGQA’s 25-year existence. The comparison of the current Russian Quality Award model with the new European Foundation for Quality Management model is not analyzed.
Originality/value
This research paper extends current knowledge of national quality awards and presents an original set of information about RFGQA, its methodology and results.
Keywords
Acknowledgements
This research effort was funded by Russian Foundation for Basic Research (RFBR), project number 20‐010‐00550 “Ensuring of sustainable competitiveness of innovative cluster formations in industry in the context of Society 5.0 challenges”.
Citation
Salimova, T., Dahlgaard-Park, S.M., Biryukova, L., Palkina, J. and Vatolkina, N. (2022), "Russian government quality award: 25 years towards organizational excellence", International Journal of Quality and Service Sciences, Vol. 14 No. 1, pp. 54-64. https://doi.org/10.1108/IJQSS-07-2021-0101
Publisher
:Emerald Publishing Limited
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