Supply chain partnership and sustainable performance: does TQM mediate the relationship?

Abstract

Purpose

The purpose of this study is to assess the effect of supply chain (SC) partnerships on sustainable performance (SP) and investigate the potential mediating role of total quality management (TQM).

Design/methodology/approach

A total of 185 responses were collected from pharmaceutical industry employees. The research data were analyzed using the partial least squares structural equation modeling approach.

Findings

The results reveal that relationships with suppliers (RS), distributors (RD) and intermediaries (RI) have a direct impact on SP. In addition, this study found that TQM serves as a mediator between RS, RD, RI and SP. This study enhances the understanding of the significance of TQM, SC and SP in business environment development. The findings suggest that organizations in the Jordanian pharmaceutical industry should prioritize the enhancement of their RS, intermediaries and distributors to improve their SP.

Originality/value

By providing decision-makers with valuable information, this study enables them to identify and implement TQM and SC practices to enhance the SP of pharmaceutical companies in Jordan.

Citation

Alsmairat, M.A.K., Al-Ma’aitah, N., Al-hwameil, T. and Elrehail, H. (2024), "Supply chain partnership and sustainable performance: does TQM mediate the relationship?", International Journal of Quality and Service Sciences, Vol. 16 No. 1, pp. 63-86. https://doi.org/10.1108/IJQSS-07-2023-0101