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Finding brilliance using positive organizational scholarship in healthcare

Ann Dadich (School of Business, Western Sydney University, Parramatta, Australia)
Liz Fulop (Griffith Business School, Griffith University, gold Coast, Australia)
Mary Ditton (School of Health, University of New England, Armidale, Australia)
Steven Campbell (School of Nursing and Midwifery, University of Tasmania, Launceston, Australia)
Joanne Curry (School of Computing, Engineering and Mathematics, University of Western Sydney, Penrith, Australia)
Kathy Eljiz (Australian Institute of Health Service Management, University of Tasmania, Australia)
Anneke Fitzgerald (Griffith Business School, Griffith University, Southport, Australia)
Kathryn J. Hayes (Griffith Business School, Griffith University, Nathan, Australia)
Carmel Herington (Macquarie Graduate School of Management, Macquarie University, Sydney, Australia)
Godfrey Isouard (School of Health, University of New England, Armidale, Australia)
Leila Karimi (School of Public Health and Biosciences, La Trobe University, Melbourne, Australia)
Anne Smyth (School of Health, University of New England, Camberwell, Australia)

Journal of Health Organization and Management

ISSN: 1477-7266

Article publication date: 21 September 2015

1128

Abstract

Purpose

Positive organizational scholarship in healthcare (POSH) suggests that, to promote widespread improvement within health services, focusing on the good, the excellent, and the brilliant is as important as conventional approaches that focus on the negative, the problems, and the failures. POSH offers different opportunities to learn from and build resilient cultures of safety, innovation, and change. It is not separate from tried and tested approaches to health service improvement – but rather, it approaches this improvement differently. The paper aims to discuss these issues.

Design/methodology/approach

POSH, appreciative inquiry (AI) and reflective practice were used to inform an exploratory investigation of what is good, excellent, or brilliant health service management.

Findings

The researchers identified new characteristics of good healthcare and what it might take to have brilliant health service management, elucidated and refined POSH, and identified research opportunities that hold potential value for consumers, practitioners, and policymakers.

Research limitations/implications

The secondary data used in this study offered limited contextual information.

Practical implications

This approach is a platform from which to: identify, investigate, and learn about brilliant health service management; and inform theory and practice.

Social implications

POSH can help to reveal what consumers and practitioners value about health services and how they prefer to engage with these services.

Originality/value

Using POSH, this paper examines what consumers and practitioners value about health services; it also illustrates how brilliance can be theorized into health service management research and practice.

Keywords

Acknowledgements

Kathy Eljiz’s current affiliation is with the University of Tasmania as a Senior Lecturer in Health Service Management. The authors wish to acknowledge the support of Holman Webb and the Studer Group. This research received no specific funding.

Citation

Dadich, A., Fulop, L., Ditton, M., Campbell, S., Curry, J., Eljiz, K., Fitzgerald, A., Hayes, K.J., Herington, C., Isouard, G., Karimi, L. and Smyth, A. (2015), "Finding brilliance using positive organizational scholarship in healthcare", Journal of Health Organization and Management, Vol. 29 No. 6, pp. 750-777. https://doi.org/10.1108/JHOM-11-2013-0256

Publisher

:

Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited

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