Filling structural holes? Guanxi-based facilitation of knowledge sharing within a destination network

Abstract

Purpose

This study examines the relationships between structural holes, guanxi and knowledge sharing among groups of stakeholders within a Chinese destination network.

Design/methodology/approach

This study conducted surveys, social network analysis and semi-structured interviews to gather data from the stakeholders of a popular Chinese tourist destination to test its hypotheses.

Findings

Knowledge sharing within the destination network was impeded by structural holes but facilitated by guanxi. Furthermore, the impeding effect of structural holes on knowledge sharing is alleviated by guanxi.

Originality/value

This study illustrates the ways that stakeholders exploit structural holes and guanxi to promote knowledge sharing, and thus offers novel insights into how destination network structures affect the efficacy of stakeholders when it comes to sharing knowledge and promoting their destination.

Citation

Liu, J. and Yan, J. (2022), "Filling structural holes? Guanxi-based facilitation of knowledge sharing within a destination network", Journal of Organizational Change Management, Vol. 35 No. 2, pp. 264-279. https://doi.org/10.1108/JOCM-11-2020-0358