Commentary: transformative service research and social marketing – converging pathways to social change

Abstract

Purpose

The purpose of this paper is to discuss two parallel but distinct subfields of marketing that share common interests (enhancing consumers’ lives and improving well-being): social marketing and transformative service research. The authors also suggest a research agenda.

Design/methodology/approach

The paper offers a conceptual approach and research agenda by comparing and contrasting the two marketing fields of transformative service research and social marketing.

Findings

Specifically, this paper proposes three opportunities to propel both fields forward: 1) breaking boundaries that inhibit research progress, which includes collaboration between public, private and nonprofit sectors to improve well-being; 2) adopting more customer-oriented approaches that go beyond the organizational and individual levels; and 3) taking a non-linear approach to theory development that innovates and co-creates solutions.

Originality/value

This paper presents the challenges and structural barriers for two subfields seeking to improve human well-being. This paper is the first to bring these subfields together and propose a way for them to move forward together.

Citation

Russell-Bennett, R., Fisk, R.P., Rosenbaum, M.S. and Zainuddin, N. (2019), "Commentary: transformative service research and social marketing – converging pathways to social change", Journal of Services Marketing, Vol. 33 No. 6, pp. 633-642. https://doi.org/10.1108/JSM-10-2018-0304