The impact of organizational storytelling on organizational performance within Jordanian telecommunication sector

Abstract

Purpose

This study aims to assess the impact of organizational storytelling on organizational performance by undertaking telecommunication companies located in the Middle Eastern nation of Jordan.

Design/methodology/approach

A quantitative design has been adopted to identify the impact of organizational storytelling on organizational performance, recruiting 460 employees at managerial levels from three telecom companies (Umniah, Zain and Orange). A step-wise regression analysis has been applied to analyze the data collected using a close-ended structured questionnaire.

Findings

A total of 284 male and 176 female employees took part in the study. The study has found a positive and significant impact of organizational learning, change management, corporate culture, training and development and leadership and indicated that these determinants positively related to organizational performance. Findings showed a positive and significant impact of organizational storytelling on organizational performance based on its components.

Practical implications

This study has contributed to identifying the impact of organizational storytelling on organizational performance in the telecommunication sector in Jordan.

Originality/value

This study is among the few to analyses the impact of organizational storytelling based on training and development, change management, corporate culture, organizational learning and development and leadership on the organizational performance of telecom companies in Jordan.

Citation

Khdour, N., Masa'deh, R. and Al-Raoush, A. (2020), "The impact of organizational storytelling on organizational performance within Jordanian telecommunication sector", Journal of Workplace Learning, Vol. 32 No. 5, pp. 335-361. https://doi.org/10.1108/JWL-06-2019-0083