Exploring the usability of the andragogical process model for learning for designing, delivering and evaluating a workplace communication partner training
ISSN: 1366-5626
Article publication date: 1 June 2021
Issue publication date: 4 October 2021
Abstract
Purpose
This study aims to explore the usability of the andragogical process model for learning to develop, deliver and evaluate training to improve communication between adapted transport drivers and people living with communication disabilities and to identify the successes and limitations of the model in this context.
Design/methodology/approach
Two aspects were considered to explore the usability of the andragogical process model for learning: a comparison between the elements of the model and the designing, delivering and evaluating processes of the training; and an appreciation evaluation.
Findings
The model was useful to systematically design, deliver and evaluate workplace training that was appreciated by the learners, even though most of the model’s elements were modified to meet the constraints of the trainer and the organization. Assessing the needs for learning, establishing a human climate conducive to learning and choosing appropriate training methods emerged as key elements that contributed to a successful appreciation of this training.
Originality/value
This study is one of the few that examines the possibility of a systematic application of the andragogical process model for learning to workplace training. Its results suggest that the model could be considered for application by non-professional trainers or external trainers from a workplace, but that organizational constraints must be considered when using it.
Keywords
Acknowledgements
The authors would like to thank the members of the expert committee, users and drivers who participated in the project and the public transport service. We also would like to thank Editage (www.editage.com) for English language editing and Christophe Alarie for his conscientious readings and advice. The first author (AT) is supported by doctoral and excellence scholarships from the Fonds de recherche du Québec-Société et culture (reference number: 198779), the Centre de recherche interdisciplinaire en réadaptation du Montréal métropolitain, the Fonds Antoine G. Massabki – Projet Société inclusive, the Université de Montréal and the Centre intégré universitaire de santé et de services sociaux du Centre-Sud-de-l’île-de-Montréal. We have no conflict of interest to declare.
Citation
Tessier, A., Croteau, C. and Voyer, B. (2021), "Exploring the usability of the andragogical process model for learning for designing, delivering and evaluating a workplace communication partner training", Journal of Workplace Learning, Vol. 33 No. 8, pp. 577-590. https://doi.org/10.1108/JWL-10-2020-0163
Publisher
:Emerald Publishing Limited
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