A novel approach in psychiatric healthcare: co-designing a digital platform
ISSN: 1366-5626
Article publication date: 13 June 2023
Issue publication date: 30 April 2024
Abstract
Purpose
This paper aims to focus on the involvement of mental healthcare professionals in a co-design process of a digital healthcare platform. Many people with severe mental disorders need constant support and monitoring, and with long waiting lists and scarce resources in mental healthcare, there is a dire need for innovative digital solutions to counteract those issues. This paper elaborates on a co-design process of a digital platform and mobile app designed for people with mental disorders. The platform primarily considers two perspectives: i) the patients and ii) the healthcare professionals.
Design/methodology/approach
This paper is based on canonical action research, where the co-design involvement with 13 healthcare professionals is analyzed and their interactions with three primary scenarios are focused.
Findings
The main contribution of this paper is three co-design principles: i) clarity and information accessibility regarding the patient's side, ii) efficiency and flexibility when it comes to the healthcare professional's side and iii) a notification function in the mobile application.
Originality/value
The theoretical contribution is the conceptualization of the three co-design principles that others can use when designing digital platforms in healthcare in general and psychiatric care in particular. The practical contributions are firstly outlined through the co-design process itself, where scenarios to guide the work are used, and secondly, the improvements made in the digital platform derived from the results of the co-design process.
Keywords
Acknowledgements
Corrigendum: It has come to the attention of the publisher that the article Sigurðardóttir, S.G., Óskarsdóttir, M., Ingimarsson, O. and Islind, A.S. (2023), “A novel approach in psychiatric healthcare: co-designing a digital platform”, Journal of Workplace Learning, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JWL-11-2022-0149 did not include full details of all affiliation details at initial submission.
Our guidelines state that the ScholarOne record must accurately include all affiliation details at initial submission.
Ingimarsson, O.’s affiliation has been amended to include School of Health Sciences, University of Iceland, Reykjavík, Iceland as a second affiliation. This has now been amended in the online version of the paper.
Citation
Sigurðardóttir, S.G., Óskarsdóttir, M., Ingimarsson, O. and Islind, A.S. (2024), "A novel approach in psychiatric healthcare: co-designing a digital platform", Journal of Workplace Learning, Vol. 36 No. 3, pp. 209-222. https://doi.org/10.1108/JWL-11-2022-0149
Publisher
:Emerald Publishing Limited
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