Career development in the hospitality sector: an exploratory study from Pakistan
Abstract
Purpose
This qualitative study deals with the career longevity phenomenon in the hospitality sector of Pakistan and aimed at exploring the factors which become the reason for continuing services in this sector for a longer period despite the prevailing perception of the short-term and unsatisfactory hospitality careers.
Design/methodology/approach
The study has taken up an interpretive social constructivism approach to carry out the research. The purposive sampling technique is used to solicit expert insights into the dynamics of the hospitality career. A thematic analysis was employed to identify the common themes, extract the meaning from the discussion patterns of the respondents, and outline viewpoints and ideas of the respondents.
Findings
The findings of the study are discussed at three levels of career, i.e. entry level, development level, and consolidation level. Long careers in the hospitality sector are a product of dedication and commitment to the job, professionalism, variety, complexity of the job, and healthy relationship with coworkers, supervisors, and guests.
Originality/value
The study links the belief of belonging and socialization attributes to the retention of employees in the hospitality sector jobs. Secondly, the study uses a qualitative approach to provide a diverse perspective of employee–industry loyalty rather than employee–organization loyalty. Thirdly, the study brings forth practical implications for personnel managers in the hospitality sector and proposes that the management should systematically stimulate the socialization of the workers to hold the talent despite providing workers with the opportunity to join another sector. Finally, the study informs about research limitations and directions for future research.
Keywords
Acknowledgements
Retraction notice: The publishers of Kybernetes wish to retract the article: Murtza, M.H., Khizar, H.M.U., Gill, S.A., Iqbal, S.M.J. and Javaid, S. (2022), “Career development in the hospitality sector: an exploratory study from Pakistan”, Kybernetes, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/K-02-2022-0245
It has come to our attention that considerable parts of this article have been based, without attribution, on a previously published article: Mooney, S.K., Harris, C. and Ryan, I. (2016), “Long hospitality careers – a contradiction in terms?”, International Journal of Contemporary Hospitality Management, Vol. 28 No. 11, pp. 2589-2608. https://doi.org/10.1108/IJCHM-04-2015-0206
The authors of this paper would like to note that they do not agree with the content of this notice.
Kybernetes' submission guidelines make it clear that articles must be original and must not infringe any existing copyright. The publishers of the journal sincerely apologise to the readers and the original authors.
Citation
Murtza, M.H., Khizar, H.M.U., Gill, S.A., Iqbal, S.M.J. and Javaid, S. (2022), "Career development in the hospitality sector: an exploratory study from Pakistan", Kybernetes, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/K-02-2022-0245
Publisher
:Emerald Publishing Limited
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