Consumers' usage of mobile payment systems: an application of the innovation resistance and coping theory on the tourism sector
Abstract
Purpose
Mobile phone payment is a significant advancement in e-commerce and retailing. This study aims to look at the influencing factors for the attainment or letdown of mobile payment systems (MPS). The coping theory (CP) and innovation resistance theory (IRT) components were applied in the tourism sector.
Design/methodology/approach
The data were gathered from 402 tourists who utilized MPS for the first time to book their vacation. In a longitudinal study, an online questionnaire was used to contact clients of several travel businesses to predict their intentions and behavior. Covariance-based structure equation modeling (CB-SEM) was applied using IBM-SPSS AMOS to analyze the data.
Findings
CP factors provided highly thought-provoking results, calling into question several apparent beliefs. At the same time, the relationships covering the aspects of the IRT were supported. It has also been found that intentions are a valid predictor of behavior.
Practical implications
The study's findings can be used by governments, media houses, hotels and travel and tourism agencies, particularly in developing countries like Malaysia.
Originality/value
This study adds to the existing literature by offering a complete model that demonstrates the influence of conceptualizations utilized from the most robust theories connected to technology toward MPS for trip reservations from the perspective of developing countries. Importantly, this study measures the consumers' continuous buying behavior by employing a longitudinal research design.
Keywords
Acknowledgements
Conflict of interest: The authors declare no competing or financial conflict of interest.
Corrigendum: It has come to the attention of the publisher that the article “Consumers’ usage of mobile payment systems: an application of the innovation resistance and coping theory on the tourism sector” by Irfan Hameed, Umair Akram and Arif Ashraf, published in Kybernetes, Vol. ahead-of-print, No. ahead-of-print, https://doi.org/10.1108/K-03-2023-0495, contained an error in the affiliation details for Umair Akram, which was not corrected at submission. Umair Akram was affiliated with Zhejiang Gongshang University when the research for the article took place – not RMIT University. This mistake has now been corrected. The authors sincerely apologise for the error and any misunderstanding.
Citation
Hameed, I., Akram, U. and Ashraf, A. (2023), "Consumers' usage of mobile payment systems: an application of the innovation resistance and coping theory on the tourism sector", Kybernetes, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/K-03-2023-0495
Publisher
:Emerald Publishing Limited
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