Linking coworker friendship with incivility: comparison between headwaiters and servers in family-style restaurants
Abstract
Purpose
Underpinned by affective events theory (AET), this paper examines the effect of coworker friendship on coworker incivility in family-style restaurants. Furthermore, this paper seeks the mediation effect of positive workplace gossip.
Design/methodology/approach
Using a time-lagged approach, 83 headwaiters and 326 servers at family-style restaurants located in Port Said and Ismailia responded, and their responses were analyzed using AMOS v. 24.
Findings
Multigroup analysis findings proved that coworker friendship increased positive workplace gossip in favor of the server sample. At the same time, the latter decreased coworker incivility in favor of the headwaiter sample. Besides, positive workplace gossip partially mediated the coworker friendship–incivility association in favor of the server sample. Furthermore, incivility levels increase between married coworkers and their peers in favor of the server sample.
Originality/value
From the AET lens, this paper offers valuable insights into affective and emotional reactions to closest coworkers' judgmental behavior in the restaurant industry.
Keywords
Acknowledgements
Since acceptance of this article, the following author have updated their affiliations: Muhammad Haroon Shoukat is at the URD Research Center, University of Religions and Denominations, Qom, Iran.
The authors would like to extend sincere gratitude to all respondents in full-service restaurants involved in this study.
Citation
Khan, M.A., Selem, K.M., Zubair, S.S. and Shoukat, M.H. (2023), "Linking coworker friendship with incivility: comparison between headwaiters and servers in family-style restaurants", Kybernetes, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/K-05-2023-0880
Publisher
:Emerald Publishing Limited
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