Chatbot: an intelligent tool for libraries
ISSN: 0741-9058
Article publication date: 3 March 2022
Issue publication date: 31 March 2022
Abstract
Purpose
The purpose of this paper is to introduce chatbot as a new tool of artificial intelligence (AI) and represent the feasibility of using it in different sections of libraries.
Design/methodology/approach
The present paper is a theoretical paper that was conducted by the library research method. In this paper, while reviewing various articles in the field of a chatbot, has been tried to identify practical usage of chatbot in library and information centers and also illustrate it.
Findings
Findings show that although chatbot is used in some libraries, but this use is limited. Libraries must use the capabilities of this powerful tool for their own purposes and provide the satisfaction of their users. In addition to the benefits of a chatbot, there are some challenges that should be considered by librarians.
Originality/value
Few articles have addressed the usage of AI tools such as chatbot in libraries. So, this paper is one of the few articles that express the usage of chatbot in different sections of the library and gives practical examples of their usage in some libraries, mentions the challenges ahead of librarians in the face of this technology.
Keywords
Citation
Sanji, M., Behzadi, H. and Gomroki, G. (2022), "Chatbot: an intelligent tool for libraries", Library Hi Tech News, Vol. 39 No. 3, pp. 17-20. https://doi.org/10.1108/LHTN-01-2021-0002
Publisher
:Emerald Publishing Limited
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