Next‐Gen Library Redesign (The Tech Set No. 16)

Citation

Chawner, B. (2013), "Next‐Gen Library Redesign (The Tech Set No. 16)", Library Review, Vol. 62 No. 4/5, pp. 351-352. https://doi.org/10.1108/LR-02-2013-0033

Next‐Gen Library Redesign is the 16 volume in Facet's The Tech Set series. Unlike other titles in the series, which covered individual types of technology, or in one case, the Drupal web content management software, this book is intended to provide a general guide covering good practices in interacting with patrons through a range of web‐based technologies.

One of the first questions I had when I saw the book was what the phrase “next‐gen library” means. Lascarides defines this as “taking a certain attitude to the future, one that sees in the increasing rate of technological and social change not a threat, but an opportunity” (pp. 5‐6). He then outlines six characteristics of a next‐gen library, which include being willing to engage in conversations with library users, and using a mix of new and traditional technologies, based on what each does best. The second chapter provides a high‐level overview of the most common web‐based platforms, such as wikis, blogs, web content management systems, and LibGuides (a hosted service allowing librarians to develop tailored subject guides containing links to different types of resources). This is followed by a discussion of the importance of planning when considering a new web‐based service. Lascarides notes that the success of a project is influenced by the way other library staff, and perceive it, making communication a key strategy. He suggests consulting widely with any staff who might be affected by the project, including front‐line reference staff and library managers, as well as with the library's legal experts. This will ensure that concerns can be addressed, or training provided, before the project goes live.

The longest chapter is the one covering implementation, which includes a number of practical examples based not only on Lascarides's experience at the New Your Public Library, but also from other innovative libraries and museums. One of these is a recommendation to add a personal touch to the library by having public profiles of individual library staff available on the library's web site. Lascarides explains that this helps librarians make connections with their patrons (and vice versa), but he also acknowledges that the practice raises privacy issues which need to be discussed in the planning stages. Crowdsourcing is another technique covered in the book, since it allows a library to build a digital collection by involving their patrons. The final chapters cover marketing, best practices, metrics, and future trends. The book concludes with a list of recommended reading, references, and a subject index.

The writing style is engaging, with the use of the second person (you) making a strong connection between Lascarides and the reader. The range of topics covered means that the book will be particularly useful for someone wanting a general overview of web‐based technologies that could be used in a library context.