Utilizing a time-to-shelf study to start a conversation on change

Abstract

Purpose

The purpose of this paper is to show the value of benchmarking organizational performance in order to enable conversations about workflow analysis and potential changes.

Design/methodology/approach

Data from a time-to-shelf study are compared to literature describing similar studies at other academic libraries which enable the decision-making process for a new workflow.

Findings

The results of a time-to-shelf study necessitated a change in workflow. This paper examines how the data enabled staff to agree to changes and supported the decision-making process.

Originality/value

This paper examines the impact of evidence-based decision making on the performance and workflow of a technical services department.

Citation

Gibson, S. (2015), "Utilizing a time-to-shelf study to start a conversation on change", Performance Measurement and Metrics, Vol. 16 No. 1, pp. 28-33. https://doi.org/10.1108/PMM-09-2014-0032