Understanding inclusion in the retail industry: incorporating the majority perspective
ISSN: 0048-3486
Article publication date: 27 January 2021
Issue publication date: 11 March 2022
Abstract
Purpose
The aim of this paper is to move away from the focus upon the drivers of diversity to consider the drivers of inclusion in the workplace. The research outlined addresses this by considering the views of all employees, not just those who would be considered members of minority groups.
Design/methodology/approach
The paper draws on an extensive set of case study data from a range of methodological sources. The case study is of a major high street retailer.
Findings
Findings focus upon what leads to employees feeling included in the workplace. In addressing this we explore both the drivers of, and barriers to, inclusion. We argue that inclusion is complex and that individuals may feel included by some aspects of organisational culture whilst simultaneously feeling excluded by others.
Practical implications
The implications of our results for HR practitioners are that organisations need to pay attention to general HR policies as ways of enhancing inclusion, for example development practices, but also pay attention to the different needs of diverse groups.
Originality/value
The paper is original in that in recognising that equality, diversity and inclusion are all closely related, we demonstrate that an understanding of the effectiveness of diversity strategies needs to be fundamentally informed by a consideration of inclusion which can only occur through an engagement with employee's understandings of organisational culture and their place or otherwise within it. Without this employee engagement, many well-intentioned diversity initiatives may go awry. Moreover, the value of the research is that it demonstrates that in order to be successful an inclusion strategy needs to embrace both minority and majority perspectives.
Keywords
Acknowledgements
Funding: This research was funded by the Economic and Social Research Council.
Citation
Cassell, C., Watson, K., Ford, J. and Kele, J. (2022), "Understanding inclusion in the retail industry: incorporating the majority perspective", Personnel Review, Vol. 51 No. 1, pp. 230-250. https://doi.org/10.1108/PR-02-2020-0083
Publisher
:Emerald Publishing Limited
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