A framework for Six Sigma project selection in higher educational institutions, using a weighted scorecard approach

Abstract

Purpose

This paper discusses the importance of the Six Sigma selection process, describes a Six Sigma project in a higher educational institution and presents a weighted scorecard approach for project selection.

Design/methodology/approach

A case study of the Six Sigma approach being used to improve student support at a university computer help desk was used. An error related to the timeliness of service was defined and improved over the course of the project.

Findings

The Six Sigma approach was useful for improving timely service, but a methodology for selecting the project was needed by the project leader. Using such a methodology would have ensured higher probability of project success.

Practical implications

This framework provides directions for selecting a Six Sigma project in a higher educational setting. The weighted scorecard method is presented and may be used for selecting a project which would likely be the most efficient use of time and resources.

Originality/value

While project selection methodologies have been published with regard to Six Sigma projects in business, this paper fills the need for selection criteria as they relate to higher educational settings.

Citation

Holmes, M.C., Jenicke, L.O. and Hempel, J.L. (2015), "A framework for Six Sigma project selection in higher educational institutions, using a weighted scorecard approach", Quality Assurance in Education, Vol. 23 No. 1, pp. 30-46. https://doi.org/10.1108/QAE-04-2014-0014