New Ways of Working and Leadership: An Empirical Study in the Service Industry

Abstract

New Ways of Working seems to change the leadership agenda. Activity-based working and home-based work lead to different behaviors of employees. Supervising styles will change from command-and-control toward goal-setting-and-trust. This chapter describes the trend and provides new data on the actual use and effectiveness of these new supervision styles. It appears to be a mix of different leadership styles, such as leading by vision, setting targets and control on output, providing trust.

Citation

de Leede, J. and Heuver, P. (2016), "New Ways of Working and Leadership: An Empirical Study in the Service Industry", New Ways of Working Practices (Advanced Series in Management, Vol. 16), Emerald Group Publishing Limited, Leeds, pp. 49-71. https://doi.org/10.1108/S1877-636120160000016004