Real-time, ongoing employee feedback: the perk that actually retains

Abstract

Purpose

The purpose of this paper is to help leaders with their performance management explore how a simple ongoing feedback loop retains employees.

Design/methodology/approach

This paper is set up in a “to-do, not to-do” format to give busy leaders a clear, black and white view on how this approach works.

Findings

The “simple” approach of having an ongoing feedback loop is hard for employers to get in the habit of doing, which is understandable. This paper shows them that implementation is not as hard as many anticipate.

Research limitations/implications

A lot of the “research” comes from daily experiences through practice. Studies have proven that leaders want to deliver more performance feedback to their employees; however, it’s the actual implementation we as leaders must learn to deliver in an effective manner.

Originality/value

This paper includes actual tried-and-true tactics for leaders to easily implement, and get the feel for how feedback works and the impact it makes on business. The hope is to help leaders in any industry to be able to transform the way they provide feedback.

Citation

Heller, M. (2017), "Real-time, ongoing employee feedback: the perk that actually retains", Strategic HR Review, Vol. 16 No. 3, pp. 125-130. https://doi.org/10.1108/SHR-03-2017-0016