A periodical analysis of e-government maturity in Saudi Arabia
Transforming Government: People, Process and Policy
ISSN: 1750-6166
Article publication date: 13 January 2022
Issue publication date: 14 February 2022
Abstract
Purpose
Governments of the developing countries must be ready to embrace the evolution of information technology. However, the growth in demand for online services and expectations for convenient access to government resources are placing governments under pressure to deliver outstanding e-services. Despite the successful attempts of the Saudi Government to deliver e-government services, the literature still needs to be advanced with evidence to demonstrate the current status of government websites. Additionally, the growth of e-government services should be periodically monitored and evaluated.
Design/methodology/approach
This study aims to revisit e-government websites previously surveyed (2006-2012) in Saudi Arabia and examine growth based on the five-stage maturity model. This study supports the approach with a review of the United Nations data and links this assessment with the five-stage maturity model.
Findings
The results revealed remarkable improvements in the maturity level of online services provided by the government websites of Saudi Arabia.
Practical implications
The relationship between e-government use and investment decisions appears to be bidirectional, as greater levels of investment seem to offer more opportunities for service improvement.
Originality/value
The outcomes are expected to assist executive authorities in understanding the current situation of e-government and plan appropriate strategic suggestions and development.
Keywords
Acknowledgements
This project was supported by King Saud University, Deanship of Scientific Research, Community College Research Unit.
Citation
Alzahrani, A.I. (2022), "A periodical analysis of e-government maturity in Saudi Arabia", Transforming Government: People, Process and Policy, Vol. 16 No. 1, pp. 18-31. https://doi.org/10.1108/TG-05-2021-0083
Publisher
:Emerald Publishing Limited
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