Smart mobility in smart cities: transforming the experiences of citizens into the future of smart cities

Abstract

Purpose

This study aims to identify the determinants that influence citizen’s behavioural intention and continuous usage intention of smart mobility services in Indian smart cities with the help of an extended technology acceptance model.

Design/methodology/approach

This study uses a quantitative methodology to analyse the data collected from 509 residents of smart cities in India. The study used the partial least squares structural equation modelling approach to test the proposed hypotheses.

Findings

The study highlights the importance of perceived usefulness and ease of use in influencing citizens’ attitudes and intentions towards smart mobility services. Positive attitudes significantly impact behavioural intentions, which, in turn, link to continuous usage intentions.

Originality/value

This study contributes to the existing body of knowledge on smart cities and technology adoption, specifically in the area of smart mobility. The study’s findings will help service providers and policymakers to develop more robust strategies for the future.

Citation

Dash, A. (2024), "Smart mobility in smart cities: transforming the experiences of citizens into the future of smart cities", Transforming Government: People, Process and Policy, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/TG-09-2023-0136