The TQM legacy – Gurus’ contributions and theoretical impact

Abstract

Purpose

The purpose of this paper is to examine the various contributions made by Gurus who have impacted significantly on the theory and practice of total quality management (TQM) over the past 100 years.

Design/methodology/approach

The paper uses the solid foundation created by the various thoughts, concepts, principles and methods contributed by specifically considered individuals.

Findings

The methodology makes the case for the legacy that TQM has created and in particular, its unique additions to theory building.

Originality/value

A unique examination of a century of TQM Gurus.

Citation

Zairi, M. (2013), "The TQM legacy – Gurus’ contributions and theoretical impact", The TQM Journal, Vol. 25 No. 6, pp. 659-676. https://doi.org/10.1108/TQM-06-2013-0069