A proposed method for assessing knowledge loss risk with departing personnel

Abstract

Purpose

The purpose of the paper is to propose a methodology for organizations to use to assess the risk of knowledge loss should a specific employee leave. The article also proposes actions that can be taken by the organization to capture this knowledge before it is lost.

Design/methodology/approach

Applied research based on the systems analysis approach.

Findings

The paper finds that it is possible to create a system for identifying which knowledge is most likely to be lost and to guide an organization towards the appropriate actions for capturing that knowledge before it is lost.

Research limitations/implications

The process has only been piloted on a single organization and with a limited number of subjects. However, the results are promising, and future research is focused on exploring generalizability.

Practical implications

The paper provides a process that will assist managers in making better decisions when allocating resources for capturing knowledge from departing individuals.

Social implications

The process introduces a new social dynamic in the assessment of individuals which may have an impact on organizational dynamics.

Originality/value

This is a very innovative and original application of traditional risk assessment principles.

Citation

Eugene Jennex, M. (2014), "A proposed method for assessing knowledge loss risk with departing personnel", VINE, Vol. 44 No. 2, pp. 185-209. https://doi.org/10.1108/VINE-07-2012-0028