Validation of the impact of marketing knowledge management on business performance via digital financial innovation as a mediating factor

Abstract

Purpose

This study aims to examine and validate the impact of marketing knowledge management (MKM) (assets and capabilities) on business performance (BP) via the mediating role of the digital financial innovation in Jordanian commercial banks.

Design/methodology/approach

Based on a literature review, recourses-based theory, knowledge-based theory and financial innovation theory, an integrated conceptual framework has been developed to guide the study. A quantitative survey approach was used, and the data was collected from 336 managers and employees in all 13 Jordanian commercial banks using online and in hand instruments. Structural equation modeling was used to analyze and verify the study variables.

Findings

The main findings revealed that the MKM had a significant positive influence on BP. Digital financial innovation acted as a partial mediators in this relationship.

Originality/value

This paper contributes to theory by filling a gap in the literature regarding the role of MKM assets and capabilities in commercial banks operating in developing countries such as Jordan. It empirically examines and validates the role of digital financial innovation as mediators between MKM and BP.

Citation

Al-Dmour, H., Asfour, F., Al-Dmour, R. and Al-Dmour, A. (2022), "Validation of the impact of marketing knowledge management on business performance via digital financial innovation as a mediating factor", VINE Journal of Information and Knowledge Management Systems, Vol. 52 No. 1, pp. 33-56. https://doi.org/10.1108/VJIKMS-05-2020-0085