Mitigating knowledge-sharing risks among ICT knowledge workers in the government sector

Abstract

Purpose

This study aims to assess the knowledge-sharing risks and controls in the government sector from the knowledge workers’ perspective.

Design/methodology/approach

This qualitative study combines two techniques. First, the study uses the Delphi technique to identify the risks and rank them. Second, the study used a follow-up interview approach to identify the needed controls to mitigate these identified risks.

Findings

The Delphi study revealed the top knowledge-sharing risks are related to organizational and individual risks. Furthermore, the study identified the top controls that needed to mitigate these identified risks from technology, process and people dimensions. The study findings suggested that implementing controls on people and processes is the most important, and the focus must be on them, especially in the government sector.

Originality/value

The study offers several practical implications for the government sector to establish a knowledge-sharing risks management strategy. Such study has been given little attention in previous research, especially in developing countries.

Citation

Al-Ajmi, Z. and Al-Busaidi, K.A. (2024), "Mitigating knowledge-sharing risks among ICT knowledge workers in the government sector", VINE Journal of Information and Knowledge Management Systems, Vol. 54 No. 3, pp. 616-637. https://doi.org/10.1108/VJIKMS-06-2021-0102