Innovations mount up in the Indian Hospitality Industry: summing up

Abstract

Purpose

This paper aims to summarize and review the key innovations that have taken place in the Indian Hospitality Industry in recent times.

Design/methodology/approach

The paper draws on the findings and managerial implications as outlined by the contributors to this theme issue: “How is the need for innovation being addressed by the Indian Hospitality Industry?”

Findings

The paper highlights some of the recent innovations that have taken place in the Indian Hospitality Industry, especially in the areas of customer service, cost competitiveness, culinary management, revenue management and technology. It also highlights some of the key challenges faced by senior management of selected hotels in implementing innovative ideas and related processes.

Practical implications

With domestic hoteliers continuously expanding and foreign players’ intent on investing in India, it will be of interest to hoteliers and policymakers to know about the recent innovative measures adopted by the Indian Hospitality Industry. The innovations will aid hoteliers as they seek to create differentiation for their products and services.

Originality/value

There is limited literature on innovation in the Indian Hospitality Industry, especially with a focus on practitioner perspectives. This issue offers a significant contribution in the field of research in the Indian Hospitality Industry.

Citation

Sanjeev, G.M. (2016), "Innovations mount up in the Indian Hospitality Industry: summing up", Worldwide Hospitality and Tourism Themes, Vol. 8 No. 4, pp. 496-503. https://doi.org/10.1108/WHATT-05-2016-0025