Customer satisfaction

Citation

(1998), "Customer satisfaction", Aircraft Engineering and Aerospace Technology, Vol. 70 No. 5. https://doi.org/10.1108/aeat.1998.12770eab.025

Customer satisfaction

Customer satisfaction

While retaining MALEV Hungarian Airlines as its main customer, ACE reports that it has extended its customer base to include Air Europe, Alitalia, TEA and Basel. ACE is JAA and FAA approved and is based at Budapest's Ferihegy Airport.

An S4C-check on an Air Europe, Boeing 767-300ER, estimated at 8,000 man hours, was recently completed by ACE's mechanics one-and-a-half days earlier than expected (Plate 16). Just one example, according to ACE, of why Europe's airlines are beginning to look to Hungary for their maintenance requirements.

Plate 16 S4C-check on an Air Europe Boeing 767-300ER

For further details contact Aeroplex of Central Europe Ltd. Tel: + 36 1 296 7214; Fax: +36 1 296 7218.