Contracts to make a killing? IT outsourcing contracts

Citation

(1999), "Contracts to make a killing? IT outsourcing contracts", The Bottom Line, Vol. 12 No. 2. https://doi.org/10.1108/bl.1999.17012baf.021

Contracts to make a killing? IT outsourcing contracts

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Contracts to make a killing? (IT outsourcing contracts)

N. King in Computing (UK), Dec. 1998: p. 43 (2 pages)

Discusses the potential downside of outsourcing IT services, emphasizing the need for flexibility to cope with changing circumstances and to avoid being stuck in an arrangement that becomes ineffective. Lists the common mistakes made when drawing up an outsourcing contract, such as allowing the supplier to draft it, and negotiating with the wrong people, and cites Asda as an example of good practice in the way it has organized its IT outsourcing. Shows how it has used benchmarking to maintain a focus on the areas of the business that needs improving, and argues that if there is a contractual right to benchmark within the outsourcing deal, then it is unlikely to be needed.

Subject(s): Outsourcing, Contracts, Benchmarking

Style: Journalistic

Reference: 28AE097 (1 credit)