Back to front (employee involvement)

Citation

Nayar, V. (2011), "Back to front (employee involvement)", Development and Learning in Organizations, Vol. 25 No. 1. https://doi.org/10.1108/dlo.2011.08125aad.004

Back to front (employee involvement)

Article Type: Abstracts From: Development and Learning in Organizations, Volume 25, Issue 1

Nayar V.People Management, August 2010, Start page: 26, No of pages: 4

Explains how his company, HCL Technologies (IT company) has developed a radical management technique called “employees first, customers second.” Describes how the technique ensures high levels of customer service because the employees who deal with them are involved in developing the firm’s strategy and identifying the need for change. Sets out the four steps involved in implementing the technique “mirror, mirror – confronting the truth” which involved asking employees to critically evaluate the company and identify if there was a need for change; “trust through transparency,” in which processes and strategy was opened up to employees and this openness used to build trust; “inverting the management pyramid,” in which managers were made accountable to employees for finding solutions to problems identified by employees; and “recasting the office of the CEO,” in which the role of the chief executive and senior managers is recast so that they can lead a self-governing organization. Discusses the role of human resource management practitioners in supporting the strategy. Underlines that this business strategy has enabled the organization to thrive despite the recession.Article type: ViewpointISSN: 1358-6297Reference: 39AX185

Keywords: Business strategy, Employee involvement, Leadership, Organizational change