Crisis Mediation – A Case of Success and Failure

Abstract

The ASOL Case In this section we will outline an actual case, highlighting some key issues in mediation. In this particular case one of the authors was invited to help resolve an industrial dispute which had lasted three months. An operative to whom we shall refer as JS was dismissed for allegedly leaving factory premises during work hours without permission. During the intervening three months the operatives' union contested the issue and all stages of the formal disputes procedure were exhausted.

Citation

(1975), "Crisis Mediation – A Case of Success and Failure", Management Decision, Vol. 13 No. 4, pp. 216-229. https://doi.org/10.1108/eb001077