Creative Customer Service Management

Abstract

The term “customer service” is used today in the field of logistics management to describe a host of different but critically interrelated activities. Some authors view customer service as all activities which bind a corporation and its customers together to further a sales relationship. Other authors view customer service as a package of measurable activities which provide utility to customers or optimum levels of service.

Citation

Gaither Tucker, F. (1983), "Creative Customer Service Management", International Journal of Physical Distribution & Materials Management, Vol. 13 No. 3, pp. 34-50. https://doi.org/10.1108/eb014559