Training for data processing in retailing

Abstract

Are staff in retail companies being adequately trained to cope with the increasingly complex demands being made upon them by the computer and data processing techniques? The DITB carried out a study into the industry to identify areas of specific skills being used in the DP function — a first step in the development of appropriate training of DP staff to a national standard. The study identified the need for impartial training advice from a neutral body which could advise and update firms on computer hard and software. The writer also comments that “firms do not always seem able to obtain the training support from manufacturers and suppliers which they require.” But perhaps increased competition between suppliers will cause them to think more carefully about this — or they may find “consumer resistance” when they look for repeat business.

Citation

Morris, E. (1982), "Training for data processing in retailing", Retail and Distribution Management, Vol. 10 No. 3, pp. 27-30. https://doi.org/10.1108/eb018141