Users' views in theory and in practice

Abstract

This article describes two approaches to obtaining the views of users of health services: the self‐completion questionnaire and the focus group. The theoretical framework of each method will be given along with implications for their use in clinical audit. Practical examples of both are provided, in relation to the work of a district general hospital. The advantages and disadvantages of questionnaires and focus groups are set out as well as some suggested steps for the successful application of the two methods. In conclusion, it is argued that when used together, focus groups and questionnaires complement one another and allow users' views to be heard within the audit process.

Citation

Conning, S., Fellowes, D. and Sheldon, H. (1997), "Users' views in theory and in practice", Journal of Clinical Effectiveness, Vol. 2 No. 2, pp. 31-34. https://doi.org/10.1108/eb020860