PERSONALIZING AND MANAGING CONFLICT

Abstract

Taking conflict personally (TCP) is conceptualized as a negative emotional personalization of conflict episodes. Here, individuals' TCP levels were examined in relationship to both their own conflict management styles and their perceptions of supervisors' conflict management styles. Results indicate that one's TCP levels are associated with one's own preferred conflict management style, with supervisor's perceived conflict style, and with satisfaction with supervisor.

Citation

Dallinger, J.M. and Hample, D. (1995), "PERSONALIZING AND MANAGING CONFLICT", International Journal of Conflict Management, Vol. 6 No. 3, pp. 273-289. https://doi.org/10.1108/eb022766