THE BANKING OMBUDSMAN SCHEME

Abstract

This paper examines the role of the Banking Ombudsman in dealing with complaints about banking services. It describes the procedures for investigating eligible complaints and considers the overlap with other Ombudsman schemes, in particular those of the Building Societies and Insurance Ombudsmen.

Citation

CLARKE, C. (1994), "THE BANKING OMBUDSMAN SCHEME", Journal of Financial Regulation and Compliance, Vol. 2 No. 3, pp. 195-200. https://doi.org/10.1108/eb024806