The unified compulsory ombudsman scheme

Abstract

The Bill provides for five different ombudsman schemes and three other complaint handling schemes into a single unified scheme. All the existing schemes have different legal derivations and industry coverage; defining the scope, functions and funding of the new scheme will be a considerable challenge. This paper analyses the FSA proposals and highlights some of the critical legal and policy issues to be resolved.

Citation

Merricks, W. (1998), "The unified compulsory ombudsman scheme", Journal of Financial Regulation and Compliance, Vol. 6 No. 4, pp. 371-378. https://doi.org/10.1108/eb024988