FITTING STANDARDS FOR PUBLIC SERVICES

Abstract

Rather than waiting to comply with pressure to install certified management systems in the public sector, County Durham Care set out to customize the ISO 9000 series as a framework for monitoring and focusing development.

Citation

Hamilton, D. (1998), "FITTING STANDARDS FOR PUBLIC SERVICES", Measuring Business Excellence, Vol. 2 No. 1, pp. 61-63. https://doi.org/10.1108/eb025522