a PRACTICAL DIAGNOSIS OF BUSINESS EXCELLENCE
Jacob Eskildsen
(Assistant professor of the research group on quality productivity and innovation, The Aarhus School of Business, Denmark)
Jens Dahlgaard
(Professor of the research group on quality productivity and innovation, The Aarhus School of Business, Denmark)
161
Abstract
In conducting full‐scale implementation of a total quality management programme an organization's success will depend on how well it can answer two basic questions: ‘where are we now?’ and ‘how do we proceed?’. A quantitative measurement tool developed at Aarhus School of Business and used by a major European corporation gives management an instrument to gauge its level of business excellence and identify important opportunities for improvement.
Citation
Eskildsen, J. and Dahlgaard, J. (1998), "a PRACTICAL DIAGNOSIS OF BUSINESS EXCELLENCE", Measuring Business Excellence, Vol. 2 No. 4, pp. 24-28. https://doi.org/10.1108/eb025551
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited